Refund Terms for ELUNARYX

Welcome to ELUNARYX! We are committed to ensuring your satisfaction with your purchase. Please read our Refund Terms carefully to understand your rights and obligations as a valued customer.

Eligibility for Refund

To qualify for a refund, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must provide a valid proof of purchase.

Non-refundable Items

Certain types of goods are exempt from being returned:

• Perishable goods such as food, flowers, newspapers, or magazines.
• Intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
• Gift cards, downloadable software products, and some health and personal care items.

Refund Process

1. To initiate a refund, contact us at [email protected].
2. Send your item to: ELUNARYX Returns Department, 1234 Starry Lane, Portland, OR 97205, USA.
3. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Late or Missing Refunds

If you haven’t received a refund yet, follow these steps:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

If you need to exchange your purchase for the same item, send us an email at [email protected] and send your item to: ELUNARYX Exchange Department, 1234 Starry Lane, Portland, OR 97205, USA.